A Guide to Dialogue and Resolving Everyday Conflicts.

A Guide to Dialogue and Resolving Everyday Conflicts.

This guide is divided into three chapters that will help us understand more about:

  • Conflicts: what they are, how to understand them…
  • Dialogue: what it is, the steps involved…
  • What resources and tools do we have at our disposal to enable us to communicate more effectively?

This guide aims to steer clear of broad theoretical concepts; its aim is to be eminently practical, closely tied to our everyday realities, problems and situations. Throughout the guide, Ane and Iñigo will be with us to explain the various situations that may arise. Ane and Iñigo are a couple who live in our village, in our neighbourhood – come and meet them.

 

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Gipuzkoako Foru Aldundia/Diputación Foral de Gipuzkoa

Text
Yolanda Muñoz Hernán
María Eugenia Ramos Pérez
Carlos Romera y Geuz

Guide produced by:
Centro de Investigación por la Paz, Gernika Gogoratuz
Instituto de Mediación FOMED
GEUZ, Centro Universitario para la Transformación de Conflictos

Date

October 2013

Category

Other collections